
His company uses Facebook to create groups around product themes and launch events. For example, developing a video contest where people use his product and submit videos.

This is very similar to what Nike did years ago by giving athletes and jocks a free pair of Air Jordans. They were influencers and Nike understood that once an influencer puts something on, others want it. Think about Facebook this way and you should come up with some pretty innovative marketing ideas.
As far as Twitter is concerned, I'm at a loss. This is like Cirq De Soleil - taking the best part of the circus and making it the show. Twitter is the same - taking the best part of Facebook (updates) and building a site around it. If you're popular enough to have hundreds of followers, indirectly mention a website or product you're using and you'll drive traffic.
That's about the full extent of social media right now. If you have additional uses or successes, share them in the comments...
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